The Art of the Phone Call
Cut Call Time in Half and Close More Sales
Phone calls are more complicated now than ever before.
The “customer is always right” mantra is more prevalent than ever, with customers calling in with their own pages of research, knowing what their problem is, what is causing it, and how much a solution should cost. This presents a new challenge for customer service professionals as they attempt to guide the conversation and close the sale.
The Art of the Phone Call is an interactive educational program designed specifically for the Pest Control industry, providing your customer-facing employees with clear instructions on how to turn callers into loyal, lifelong customers.
Undeniable Value. Affordable Price.
Three trainer-led sessions
Actionable assignments and exercises to start using immediately
Printable cheat sheets and handouts
Three months of profitable networking
An investment in the future of your company.
An Interactive Training Program
designed specifically for the home service industry.
Your team will walk away with a deep understanding of:
Our consultative sales approach proven to close more sales for repeat revenue
The common faux pas to avoid during calls
How to handle customer complaints and turn unhappy customers into repeat clients
Valuable best practices for curating the customer service environment
The fundamentals of productive call control
PLUS:
Printable cheat sheets and handouts
Actionable assignments and exercises to start using immediately
Complimentary trial membership in our networking group*
Meet Your Trainer
Margaret Garcia is the president of Grit PPO, the only 100% United States-based, female-led, business process outsourcing company designed specifically for the pest industry.
Working with top companies in pest control, tree and lawn management, and wildlife management, Margaret has built her company on providing incomparable services that are vital to success, including:
In-bound and out-bound call services
Lead generation, marketing, and business development
Staff training and coaching
Operations management
Her expertise is widely known to magnify the value that clients see in your business and increase conversion rates on leads and new business.
What People Are Saying
“They have freed up my time to focus on the other important facets of my business. And they’ve given me back a lot of personal time.”
“Thanks to Joseph Sheehan, Margaret Garcia and the teams at Colony Confidential and Grit PPO for hosting The Art of the Phone Call webinar the last month. I appreciated Margaret’s insights into call flow and control and, even after over a decade in the office myself, I picked up plenty of tips and tricks that she and her team have discovered throughout her years of experience in pest control customer service. Thanks so much for the opportunity. For those who are on the phone in any capacity - do yourself a favor and take advantage of this training when it comes around again!”
— Holly Sanefski
“The Art of the Phone Call was an enjoyable and enriching experience!”
Over 20 years-worth of training in less than four hours.
Only $497.